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Newsletter November 2007 - Special dialer issue

Content newsletter November 2007 - Special dialer issue:

Introduction
InVADE: Virtual call centres
Sytel: CATI dialer solutions from Sytel Limited
authensis: ACHAT V.7: New features for an established market research dialer


Introduction

We know that many of our clients are currently using dialers or are on the brink of investing in dialer technology. As we also hear a lot on new developments from the various dialer suppliers, we have decided to set up this special issue of our newsletter, totally dedicated to dialers.

Instead of writing all content ourselves, we have invited the various CTI partners of NIPO Software to give us some input on what's new on their side. Especially about topics related to the use of NIPO Software CATI, of course.

Below you find articles provided by our partners (so they do not express the opinion of NIPO Software). We hope you find these interesting.

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InVADE: Virtual call centres

InVADE website In a large and growing CATI operation, it can be difficult to recruit sufficient qualified staff, in single location. This is a common problem in a large city where floor rents are high: multiple smaller offices closer to your potential employees are an attractive proposition.

There is also an increase in regional or cross-border research, which requires more skilled interviewers than are easily available in a single country.

However setting up separate field offices across a city, country or internationally is an expensive investment, particularly, for a project with a finite duration.

'Virtual Call Centre' solutions are designed to relieve this problem. They reduce set-up costs and therefore help you expand your business flexibly and with less investment risk.

Click here to read the full article

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Sytel: CATI dialer solutions from Sytel Limited

Sytel website Established in the 1990's Sytel Limited is a UK based company focused on the design, development and integration of call centre solutions using its open, scalable Softdial contact centre software.

Designed particularly with the needs and requirements of the market research industry in mind, our customers are international with users in more than 30 countries around the world.

Using our open and robust API's Sytel has a well proven integration with NIPO Software CATI, providing a wide range of features including:

Click here to read the full article

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authensis: ACHAT V.7: New features for an established market research dialer

authensis website authensis AG from Munich / Germany supplies a PC server based dialer which helps to raise the interviewer field force efficiency. The ACHAT dialer is fully integrated into the NIPO Fieldwork System and includes an enhanced range of functions and flexibility. The NIPO CATI / authensis ACHAT combination already is wide spread throughout market research companies in Germany and will be deployed in Eastern Europe in the near future.

Now, there are different hardware platforms available - from sophisticated Dialogic based systems down to entry systems with passive voice processing boards, all running on Linux.

The ACHAT dialer works independent from PBX platforms and is connected directly to the PSTN towards the respondent, using either E1 or T1 protocol. It can be integrated into switched telephone environments as well as into VoIP communication infrastructure to connect the interviewers. In such a case (PSTN on one side, VoIP on the other), the dialer hardware provides the ISDN / VoIP gateway function, too. A large network with approximately 500 VoIP softphone interviewer seats not only proofed the scalability of the authensis ACHAT dialer, but also was a proof of the VoIP practicability - also in wide area IP networks. Here, 20 dialers at 5 locations were networked into a virtual NIPO Software CATI center.

Click here to read the full article

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